Embassy Suites by Hilton Miami International Airport

I recently stayed at this hotel with my family of five while traveling for medical reasons for my autistic son, and I couldn’t have asked for a better experience. The hotel was fantastic—the bed was super comfortable, and the room was spacious and well-maintained, making our stay very relaxing. The location was perfect, right next to the airport, which made our travel so much easier. What truly stood out was the exceptional customer service—the staff were incredibly friendly, accommodating, and understanding of our needs. They went above and beyond to assist with early check-in and late check-out, making our trip much less stressful. I highly recommend this hotel to anyone looking for comfort, convenience, and top-notch hospitality.

Front Desk Managers and one particular employee at the front desk, Christopher. He truly went above and beyond to help make our stay and our visit in Miami extra special! The manager in the evening, I wish I could remember his name, I think Frank. Spanish gentleman, helped me with so many things in particular detergent for laundry & coffee in lobby. Thank you, you made sure my daughters and I were comfortable. the only issue with the facility is the air conditioning in our bedroom wasn't working well but the sitting room had a ceiling fan and that helped.

I really liked the general layout of the hotel, it was unique. The staff were friendly, the room was a great size and the facilities seemed to be on point even though I didn't experience much else except the room as it was short stopover for me. The complimentary evening reception was a nice touch.

The bed was comfortable. The food at happy hour was tasty especially the ranch dressing. Drinks were OK. Staff were lovely and very helpful. Showers good and strong but see below for disabled comment. Location good and free shuttle from zone 1 fantastic as was the driver.